1 Title/current version

BiSL® (Business Information Services Library) 2nd Edition

2 The basics

BiSL (Business Information Services Library) is a framework and collection of best practices for business information management.

3 Summary

BiSL (Business Information Services Library) was developed by a Dutch IT service provider, PinkRoccade and made public in 2005. BiSL was then transferred to the public domain and adopted by the ASL BiSL Foundation. The current version is the 2nd Edition, published in 2012.


BiSL focuses on how business organizations can improve control over their information systems: demand for business support, use of information systems and contracts and other arrangements with IT suppliers. BiSL offers guidance in business information management: support for the use of information systems in the business processes, operational IT control and information management.


The library consists of a framework, best practices, standard templates and a self-assessment. The BiSL framework gives a description of all the processes that enable the control of information systems from a business perspective (see Figure).


The framework distinguishes seven process clusters, which are positioned at the operational, managing and strategic levels (see Figure).


Figure: The process model of BiSL


The use management cluster provides optimum, on-going support for the relevant business processes. The functionality management cluster structures and effects changes in information provision. The connecting processes cluster focuses on decision-making related to which changes need to be made to the information provision, and how they are implemented within the user organization.


The management processes cluster ensures that all the activities within the business information management domain are managed in an integrated way.


There are three clusters at the strategic level, which are concerned with the formulation of policies for information provision and the organizations involved in this activity.

4 Target audience

BiSL is primarily aimed at business management, information management and professionals who wish to improve the support of their business processes by realizing a better automated and non-automated information provision.

5 Scope and constraints

The scope of BiSL is the support, usage, maintenance, renovation and policy of the information provision and the management of all related activities



•  It offers a stable framework and a common language for business information management

•  It is supported by a not-for-profit, vendor-independent foundation in which a wide range of organizations participate

•  It fills the gap between the business and IT functions. BiSL recognizes and addresses management issues that are increasingly important.

6 Relevant website



BiSL® – A Framework for Business Information Management
– 2nd edition
ISBN: 9789087537029
Authors: Remko van der Pols & Frank van Outvorst & Ralph Donatz